Palma de Mallorca Airport (PMI): the complete guide

One terminal, three floors

Palma de Mallorca Airport has a single terminal building. The central building leads to the four boarding modules, A, B, C and D. The floors you need to know are:

• Floor 0 – Arrivals: baggage reclaim, the arrivals hall, car hire desks, taxis and buses.
• Floor 2 – Departures: check-in desks and the security checkpoint.
• Floor 4: access to the boarding modules, the main shopping area and the walkway to the car park.

Module A is used for flights to non-Schengen countries, mainly the UK and the USA, and has its own passport control. Aena does not say which flights use modules B, C and D: check your gate on the screens.

Aena has been renovating the terminal since 2022, with the work due to finish in 2026. The new security checkpoint, the passport control for module A and the new bus area are already open, so some signs and routes may differ from older guides.

Arrivals, step by step

1. Passport control. Only if your flight comes from outside the Schengen area, which includes the UK and Ireland. In summer this queue can take a while.
2. Baggage reclaim. There are 19 belts and the screens show yours. One belt is for oversized items such as bikes, golf bags and pushchairs, so these can take longer.
3. Customs. If you arrive from outside the EU, you must declare certain goods, such as food, expensive electronics or more than €10,000 in cash.
4. Arrivals hall (floor 0). The general meeting point is in the centre of the hall, in front of the information desk, with seats. The Mallorca tourist information desk is also here.

Meeting your Mallorcairport driver

With a Mallorcairport transfer, your driver waits for you in the arrivals hall at column 5. We follow your flight, and the waiting time includes up to one hour after landing, which covers most passport and baggage queues.

If something goes wrong, for example lost luggage, send us a WhatsApp message and we’ll let your driver know.

Getting from the airport to your hotel

• Bus. EMT line A1 goes to Palma city centre every 15 minutes and A2 to Playa de Palma. TIB buses go to Magaluf, Santa Ponça, Peguera and, in summer, to Alcúdia, Can Picafort and Cala Millor. The stops are outside arrivals, on floor 0. See airport buses for lines and fares.
• Taxi. The rank is on floor 0, outside arrivals. Fares are metered; see taxi from the airport for the official rates.
• Hire car. The desks are in the arrivals hall on floor 0, and the cars are collected on floors 0, 1 or 2 of the car park.
• Ride-hailing (VTC) and transfer companies pick up outside the terminal on floor 0.
• Private transfer booked in advance: a fixed price, your driver waiting at column 5 and a direct trip to your door. From €70 to Palmanova and Magaluf or €105 to Alcúdia. See all prices.

Departures, check-in and security

Check-in is on floor 2, and the security checkpoint is right behind the check-in desks on the same floor. It has 19 walk-through arches and 38 lanes, and with its scanners you don’t need to take out electronics or liquids (liquids still up to 100 ml). Have your boarding pass ready.

Aena sells a Fast Lane pass for a quicker security check on floor 2, valid for three months from purchase.

Aena does not publish a recommended arrival time for ordinary flights at Palma. Our advice is to arrive about two hours before a flight within the Schengen area and two and a half to three hours before flights to the UK and other non-Schengen countries, which go through passport control in module A. Our departure planner works out when to leave your hotel.

Parking, dropping off and picking up

Aena runs seven car parks: General, Preferente, Larga Estancia (long stay), VIP with valet parking, Express Llegadas, Express Salidas and Express VIP.

• Picking someone up: Express Llegadas is free for the first 15 minutes. If you stay longer, you pay from the first minute, and the maximum stay is 2 hours.
• Dropping someone off: Express Salidas allows two free stops a day of up to 10 minutes each.
• Long stay: a free shuttle bus runs to the terminal every 15 minutes from 06:00 to 01:00, and every 20 minutes at night.
• Booking: at parking.aena.es, in the Aena app or by phone, at least 3 hours in advance. Aena only shows prices in its booking tool, as they depend on the dates.

Wi-Fi, lounges and services

• Free Wi-Fi: the “Airport Free Wifi Aena” network. You register with your email and have 15 minutes to verify it; after that there is no time limit.
• VIP lounges: Valldemossa on floor 4 (Schengen and non-Schengen), Llevant in module A (non-Schengen flights only), Mestral in module B and Mediterráneo in module C. Formentor in module D is closed for renovation. You can enter up to 3 hours before your flight.
• Left luggage on floor 2, next to check-in: €10 per small or cabin bag and €15 per medium or large suitcase, drop-off from 08:00 to 20:00. Bikes and scooters are not accepted.
• Pharmacy and health: a pharmacy shop (La Vita) on floor 2, in the departures area, from 06:00 to 22:00, and a medical service on floor 2.
• Money: cash machines in arrivals, baggage reclaim, check-in and the modules, and currency exchange in baggage reclaim, check-in and module A.
• Families: baby-changing and nursing rooms on floor 2, and play areas in baggage reclaim and in all four modules.
• Tax-free shopping: VAT refund (DIVA) kiosks and stamping office on floor 2.

Lost luggage and lost property

• Your suitcase didn’t arrive or is damaged: report it before you leave the baggage hall, at the desk of your airline or its handling agent on floor 0. Keep the reference number.
• Something left on the plane: contact your airline.
• Something lost in the terminal: Aena’s lost property office is in the arrivals hall (floor 0), open 09:00 to 17:00, phone +34 971 789 456, email pmiobjhallados@aena.es.

If your luggage is missing and you have a Mallorcairport transfer, tell us on WhatsApp so your driver knows you’ll be a little longer.

Assistance for passengers with reduced mobility

Aena’s free assistance service (Sin Barreras) should be requested at least 48 hours before your flight: when you book with your airline or travel agent, or on Aena’s website, app or phone line +34 91 321 10 00 (07:00 to midnight). Aena recommends arriving 2 hours 30 minutes before departure. There are call points (monoliths) in the car park, outside arrivals, in baggage reclaim, at check-in and in the modules.

For our transfers, tell us about any wheelchair or mobility needs when you book.

Useful phone numbers

• Aena information (24 hours): +34 913 211 000
• Mallorca tourist information, arrivals hall: +34 971 789 556
• Lost property (Aena): +34 971 789 456
• Reduced mobility assistance: +34 91 321 10 00
• Adapted taxi: +34 971 703 529
• EMT buses: +34 971 214 444 · TIB buses: +34 971 177 777

Tips for a smooth arrival

• Keep your phone on after landing: your driver or our team may message you.
• If you’re travelling with small children, tell us their ages when you book so the right seats are ready.
• Write down your accommodation’s full address. Many villas don’t appear correctly on maps.
• In July and August, expect queues at passport control (non-Schengen flights), at the taxi rank and at security early in the morning.